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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is click the Help button, which is present on each and every page. A pop-up window will appear. It comprises exhaustive information about all the operations that you can perform on that particular page. Each pop-up window opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide variety of educational video clips explaining how to work with our web hosting Control Panel. They're intended for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can swiftly find their way around our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you searching for, take a glimpse at our comprehensive Frequently Asked Questions database, which includes questions asked by real customers and offers practical solutions. We regulary "revamp" our Frequently Asked Questions section with new Q&A's in order to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, you can touch base with our excellent team of technical support engineers available 24-7 and ready to help you with any problem. Each trouble ticket you open will be replied to within 1 hour (the average ticket response time being just 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 257185

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com