If you’ve ordered a hosting package and you’ve got certain inquiries related to a given feature/function, or if you’ve chanced upon a certain issue and you need help, you should be able to get in touch with the respective customer service staff. All web hosts use a ticketing system regardless of whether they provide other means of contacting them apart from it or not, since the most efficient way to tackle a problem most often is to post a ticket. This form of correspondence makes the replies exchanged by both parties easy to follow and allows the technical support staff representatives to escalate the problem if, for instance, an admin has to step in. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you’ll need to have at least two different accounts to touch base with the technical support staff and to actually manage the hosting space. Incessantly signing in and out of different accounts can be a bore, not to mention the fact that it takes a lot of time for the majority of web hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket while you are browsing your website files or updating various settings. The ticketing system is being monitored 24-7-365 by our help desk team representatives and the ticket response time is maximum 60 minutes, but it rarely takes more than 20 minutes to receive support. In stark contrast to some other hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you like and request info with regard to any billing or technical issue. Plus, you can read a variety of help articles, which will help you resolve the most commonly confronted issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything in one location, so we have integrated a trouble ticket system into the custom-built Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will permit you to manage the communication with our client support team along with your web space, which suggests that you won’t have to memorize one more sign-in name for some other admin dashboard. You will be able to submit a new ticket or to check the status of an old one with no more than a couple of clicks whilst you’re browsing the content within your account. In addition, you can search through older tickets using an intelligent search function or take a look at relevant FAQ articles with solutions to common challenges. The inbuilt ticketing system is monitored 24-7-365 with the maximum response time being just 60 minutes, so there will always be someone to help you out.