A live chat is among the ways of communication supplied by some web hosting providers as part of their support services. Determined by the provider, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell anything compared to a telephone call with an agent. Furthermore, when the trouble that you experience needs some time to be examined and resolved, you can do something else at the same time instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat support service completely free provided that you have world wide web access even when your hosting supplier is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

Along with the telephone and ticket support, we provide live chat support too. You are able to get in touch with us every single day, including weekends and holidays, and we will give you more details about the Linux cloud hosting that we supply in case you are not a customer yet, or about general and billing questions in case you already have a user profile. Although for solely technical issues you have to open a ticket to the technical support team, as such issues will require additional time to be resolved, you can still contact us on the live chat for some tech info. For instance, we will assist you to set up an email address in your email client or troubleshoot multiple issues, saving you lots of time. Even if our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is accessible every single day, even on holidays and weekends. It is the most effective way to find out more details about our Linux semi-dedicated hosting if you do not have an account yet or to have some issue resolved if you are a client and our customer care representatives will assist you promptly no matter what time of the day you join our chat. If you wonder which plan is better for your web sites, if you need a piece of advice whether you should obtain a specific upgrade and how to order it or when you have difficulties setting up an e-mail account on your computer, you can get in touch with us and we'll give you the needed information quickly. Our live chat is accessible even after our phone lines are off for the day, so if you have an account with us, you can be certain that you'll always enjoy timely assistance with any question or problem that shows up.