If you ever experience a problem with your site and are unable to solve it on your own, ask the hosting company’s technical support team to assist you to bring the site back online. A swift resolution would be best, but many companies answer within twenty four hours or even more, all the more so if you are working with a reseller. Even if your problem can be resolved easily, your website may not work satisfactorily or it may not be available whatsoever for a long interval, so you may lose potential customers as it’s quite unlikely that anybody would be enthusiastic to come back to a website that is inoperational. Because of this, you ought to make sure not only that you can reach your web hosting provider, but also that they can respond and assist you in a well-timed manner. If an application update doesn’t proceed smoothly or you erase something by chance, for instance, the website must be fixed swiftly in order to prevent prolonged unreachability.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting around for hours, or even one whole day, to get a reply to an e-mail or a customer support ticket. No matter when you contact us, we will lend you a helping hand within less than an hour with any sales or technical questions you may have. The fact is, our actual reply time rarely exceeds 20 to 30 minutes. Since we’re working day and night, you will always obtain support in a timely fashion and we realize how vital this is in the Internet era. Soon after you contact us, we will respond to your questions. If you encounter any technical issue, we’ll rectify it on your behalf, or we will give you all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take advantage of our extremely fast support services. You will obtain an answer to any ticket submitted via the hosting Control Panel or e-mail sent to our technical and client support staff in no more than an hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes significantly less time to examine and solve a problem. We’ll supply you with more details if the solution entails something that has to be done on your end. If you contact us during weekends or legal holidays, the response time will be precisely the same and given the fact that our support team will be at your service 24-7, you will obtain instant help for practically any billing, general or technical issue regardless of what time of day or night it is.