One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can forget about waiting around for hours, or even one whole day, to get a reply to an e-mail or a customer support ticket. No matter when you contact us, we will lend you a helping hand within less than an hour with any sales or technical questions you may have. The fact is, our actual reply time rarely exceeds 20 to 30 minutes. Since we’re working day and night, you will always obtain support in a timely fashion and we realize how vital this is in the Internet era. Soon after you contact us, we will respond to your questions. If you encounter any technical issue, we’ll rectify it on your behalf, or we will give you all the needed information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our extremely fast support services. You will obtain an answer to any ticket submitted via the hosting Control Panel or e-mail sent to our technical and client support staff in no more than an hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes significantly less time to examine and solve a problem. We’ll supply you with more details if the solution entails something that has to be done on your end. If you contact us during weekends or legal holidays, the response time will be precisely the same and given the fact that our support team will be at your service 24-7, you will obtain instant help for practically any billing, general or technical issue regardless of what time of day or night it is.