The access to the customer and tech support that a cloud hosting company offers can tell you a lot about the services they offer as well. If you're allowed to use just emails or tickets, you have almost certainly come across a reseller not the hosting provider. If this is the case, you will probably have to wait for a couple of days to have an issue resolved as your reseller may not be checking their communication regularly or they may have to consult with the real website hosting company for extra assistance. When the provider provides you with different ways of communication with quick response time that are available at any time, they're almost certainly the top provider, not only a reseller. Which means that you'll receive timely assistance and top-notch support since they'll have direct access to the servers where your account is. No matter what the trouble - technical or sales, it is always much better to have the option to contact your hosting company directly by using your preferred way of communication.

24/7 Customer Support in Cloud Hosting

All our Linux cloud hosting come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our web hosting solutions well before you make a purchase or you're an existing customer and you have a question or a problem, you are able to contact us any time, including weekends and holidays. We have numerous channels to get in touch with us - several phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical issues or any issues that require more time to research and take care of. Unlike many other web hosting suppliers, our trouble tickets feature a guaranteed max response time of just 1 hour, so whatever your issue is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we provide feature 24/7 customer and technical support, therefore whatever the problem you have, you can contact us and we'll assist you right away. Our guaranteed reply time for every e-mail or ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than 20 min. Furthermore, we offer telephone support with multiple local numbers around the globe as well as a live chat, which means that you're able to contact us and receive more information about our services even if you do not have an account yet. We are able to assist you with any kind of question or an issue you may have - payment methods, package specifications, e-mail setup, hosting account settings, and many others. If you use our services, you won't ever encounter a scenario where you should wait for a couple of days to get an issue solved like you have to do with various other service providers.

24/7 Customer Support in VPS Hosting

In case you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or forany problems and questions with regard to the pre-installed software the server comes equipped with. If you have not obtained your virtual private server package yet, you're able to find out more information about our solutions by giving us a telephone call or by using our live chat service. For more tech problems, you can send an e-mail or open a trouble ticket via your billing Control Panel and you will receive support within a maximum of one hour irrespective of the time of the day, even on holidays and weekends. The actual answer time generally doesn't exceed 30 mins. If you're looking for assistance with third-party software, you're able to use the Managed Services upgrade that you can add to each VPS plan and our admins will assist you with any installation or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to get well-timed support in general, let alone if you manage an entire server, that's why each dedicated server that we offer features 24/7 support with 1-hour response time guarantee whatever the matter. This service is totally free for all difficulties with the server or the software that was installed by our administrators through the setup, so you are able to contact us as many times as you need, even during holidays. You could either open a trouble ticket from your billing area or you could send an email message, and the actual answer time for either rarely exceeds 30 mins as we have administrators available 24x7x365. If you require general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you can take advantage of our live chat service and talk to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you will be able to add to your server plan from your billing Control Panel.