Client Support Channels
A 60–Minute Response Time Guarantee
All your assistance requests will be dealt with in maximum 60 min after the support ticket or email has been received. If your issue requires additional assistance from a server administrator, we’ll forward the support ticket or the e–mail to the person on duty, in a timely manner then leave a note to inform you that more time will be required for discovering a solution. Furthermore if you take advantage of the Admin Services package, all of the server management services included there will be carried out whenever you want.
A Top–Quality Customer Support Service
- We’ll be online for you 24–7 to answer any enquiries that you may have connected with our Web Site Control Panel or any of the apps that we have preinstalled for you on the dedicated hosting server. If you also require assistance with server management procedures, have a look at our Admin Services package, which includes backup hard drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is fitted out with our free–of–charge Web Site Control Panel, which sports a comprehensive knowledge base plus a collection of step–by–step video tutorials. Whenever you need assistance while working with the Web Site Control Panel, just click the Videos or Help buttons situated in the upper right corner.