Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Guarantee

  • Our client help crew is available round the clock to respond to all your service needs. Every single ticket you send to us is going to be resolved within maximum sixty minutes. If your problem calls for aid from an admin, we are going to send the ticket to the person on duty and will notify you that the issue is under control.

  • Top quality support service

  • Top–quality Technical Assistance Service

  • Our customer help Dept will be online for you day–and–night to to handle all help inquiry tickets that you send to us. We offer customer help and support for all software applications that are pre–configured on your hosting server. These include our in–house developed Web Site Control Panel, the preferred OS as well as the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • An extensive and regularly updated knowledge base is integrated into our custom–built Web Site Control Panel. It offers quick tips on how to conduct all of the general web site management duties. The Help area offers you exhaustive how to article tutorials and step by step video guides. You can access the Help zone by hitting the Help or Video buttons in the upper right side of each Control Panel section.